FAQ VOX

General Information

What are the different types of Movie Ratings?

These are the details for each rating, as stated by the Ministry of Information and Culture.

UUniversal - Suitable for all ages.
PGParental Guidance.
12+Suitable for 12 years and over.
15+Suitable for 15 years and over.
18+Suitable for 18 years and over.

Please note that it is against the law for underage people to enter Restricted Movies, even with their parents. You may be asked for identification to prove your age.

What is the minimum age to pay for a ticket?

Children under 3 years old can enter the cinema for free. Please note: this does not entitle the child to a seat. 3D Glasses will need to be purchased as an extra.

Do your cinemas provide spaces for wheelchairs?

Our cinemas have allocated wheel chair seats in the screens. Please purchase a ticket at the ticket counter.

Can I see what subtitles are displaying on a movie?

Yes, the subtitles are listed on the movie information page.

Can I bring food from outside into the cinemas?

Food and beverages purchased outside the cinema are not permitted inside the cinema.

What is VOX MAX?

VOX MAX is our concept of MEGA SCREEN experience. It boasts biggest screen, biggest seats and biggest sound (Dolby Atmos).

How much do 3D glasses cost?

3D glasses cost 300 Baiza each. Your 3D glasses can be re-used.

Where do I collect my 3D glasses?

3D glasses can be collected from our staff at the ticket podiums or at the candy bar.

Ticket Offers

How do I redeem a Ooredoo Monday two tickets for one offer?

Please log in as a VOX Member to redeem the available ticket offer. First select your session and then either login or sign up on the following login page. If you checkout as a guest, you will not be able to redeem the ticket offer.

Your Account

What are the benefits of creating a VOX Member account:

  • Access to Ooredoo Monday two tickets for one ticket offer
  • Quicker booking with saved contact details
  • Stored payment details
  • Access to your upcoming and past movie booking history

How do I reset my password?

Please reset your password by selecting the forgotten password link found on the login page.

How do I access my purchase history?

Please view your upcoming and past booking history by selecting Purchase History on the My Account page.  This can also be accessed via the Settings section of the mobile apps.

What is VOX Rewards?

VOX Rewards is a free to join loyalty programme that allows you to earn points every time you visit the cinema to use on FREE movie tickets along with a number of other benefits. Click here for complete list of Frequently Asked Questions regarding VOX Rewards.

Bookings

Is there a booking fee for online purchases?

Yes, the booking fee is 200 Baiza for online purchases.

What forms of payment do you accept for online bookings?

We accept VISA and MasterCard for online bookings.

Can I print out my online tickets at the cinema?

Print your tickets at one of our cinema kiosks by entering in your booking reference number.

How do I use my E-ticket?

Scan the code on your booking email at the ticket podiums before entering the cinema. Please note that your E-ticket contains all the tickets in the booking, and you should enter when all your guests have arrived.

How many tickets can I book online?

You may purchase a maximum of 10 tickets per booking. You may complete as many bookings as you would like.

What should I do if I don't receive my booking receipt email?

Please email us through the contact us form. Provide your name and the first 6 and last four digits of your bank card. If you wish to visit the cinema, please provide proof of the purchase at our ticket counter (eg a bank statement).

Can I exchange my ticket?

Booked a ticket and can't make the session? Don't worry about it, we can swap your booked session time for another movie and time in the same cinema and way to watch. Visit our ticket counter on the day or contact us at least 24 hours prior to the session on our contact us form. Subject to availability of the preferred session time and movie.

How do I make group or private bookings?

Please email us at [email protected] with details of the cinema, size of group and event that you would like to organize.