VOX Rewards & SHARE – Customer FAQs

1. What is happening to VOX Rewards?

VOX Rewards is transitioning to the SHARE rewards programme. You will have the choice to join SHARE and enjoy the benefits of the SHARE programme.

2. Will I automatically become a SHARE member?

No. You will only become a SHARE member if you actively choose to join SHARE and accept the SHARE Terms & Conditions.

3. What happens to my existing VOX Rewards Points?

Your existing VOX Rewards Points will not automatically expire because of the launch of SHARE. They will remain subject to their applicable expiry date and can be redeemed in store only.

4. Do I have to join SHARE to use my existing VOX Rewards Points?

No. You do not need to join SHARE to redeem your existing VOX Rewards Points.

5. What happens to my VOX Rewards Points if I join SHARE?

250 VOX Rewards Points = 1 OMR = 100 SHARE Points.

When you choose to join SHARE, your existing VOX Rewards Points will be converted at this rate, subject to the applicable Terms & Conditions. The conversion details will be clearly communicated as part of the SHARE registration journey, allowing you to review and accept the terms before completing your registration.

6. Will my VOX Rewards Points be converted automatically?

If you choose to join SHARE, your VOX Rewards Points will be treated in accordance with the conversion terms presented to you during registration. You will be informed of the applicable conversion before completing your registration.

7. What happens if I don't want to join SHARE?

You can choose not to join SHARE. Your existing VOX Rewards Points will remain available for redemption subject to their applicable expiry date and the VOX Rewards Terms & Conditions in-store only

8. Do I need to do anything now?

If you wish to join SHARE, you will need to actively register and accept the SHARE Terms & Conditions. If you choose not to join, you can continue to use your existing VOX Rewards Points subject to their applicable expiry date.

9. Where can I find more information?

The relevant SHARE Terms & Conditions and Privacy Notice will be available as part of the SHARE registration journey. Please review these before completing your registration.

General

1. VOX Cinemas Rewards Members (the "Members") are subject to the below terms and conditions (the "Terms and conditions") and by signing up to VOX Rewards (the "Site"), each Member agrees that he or she has read, understood and accepted these Terms and Conditions. VOX Cinemas, may at any time amend, modify or supplement these Terms and Conditions, and continued use of the Site or the special offers made available by VOX Cinemas will constitute the Member acceptance of any such amendment, modification or supplementation.
2. The Members should refer to the Site for the most updated Terms and Conditions.

Membership

1. Membership of VOX Rewards is free of charge.
2. Membership is for individuals only; it is limited to one person and cannot be shared with others.
3. Members must provide a unique email address and mobile number. This email address will be used by VOX Cinemas to communicate membership details, information and special offers relating to VOX Rewards and VOX Cinemas.
4. The membership is limited to one membership per person.
5. If a Member is using his or her membership in a fraudulent way and is failing to comply with the Terms and Conditions, VOX Cinemas has the right to immediately revoke their membership without any notice.
6. Members can sign up to VOX Rewards. Members cannot sign-up at the Cinemas candy bar.
7. Membership is valid at all branded VOX Cinemas (the "Cinemas").
8. Membership is valid at all branded VOX Cinemas and City Cinemas Oman (the "Cinemas").

Redeeming Points

1. Members can redeem Reward points for free movie tickets and selected food and beverage items.
2. The number of Reward points needed to redeem a ticket will vary depending on the session type the Member is redeeming the ticket for.
3. Rewards points cannot be used to purchase promotional tickets.
4. Points cannot be used to purchase tickets in conjunction with offers and promotions including but not limited to the bank offers.
5. Points can be used to redeem free tickets both in VOX Cinemas and online. To redeem tickets online guests must login with membership details before purchasing tickets. To redeem tickets in Cinemas, members must identify themselves as a Rewards member and scan their Rewards e-card located in the customer account section on the VOX Cinemas app or website.
6. Points cannot be redeemed for tickets purchased at the kiosks.
7. Points cannot be used to purchase tickets to special screening or live events.
8. Points can be used to pay for package tickets at OUTDOOR at Galleria only. Points cannot be used to pay for other package tickets including but not limited to; 'Couple’s Package GOLD', 'Theatre Package'.

Refunds or Ticket Swaps

1. For tickets that have been purchased with Reward points and that have successfully been refunded, points will be credited back into their Rewards membership account. This will be conducted within 24 hours.
2. VOX Cinemas standard refund and ticket swap policy applies.

Expired Membership

1. Members are defined as active if they have transacted using their membership once in the last 18 months. If not the membership account becomes inactive. Accounts can be reactivated once they transact again however points will have expired within 15 months of earning.

Offers and Promotions

Ad-hoc Promotions and Offers

1. Members who have their membership card scanned or buy tickets online may get automatically entered into a promotional draw to win prizes or receive ad-hoc discounts, offers and rewards. Members are subject to the terms & conditions of such offers.

VOX Rewards & SHARE from 15 September 2026

As part of these Terms and Conditions, information about you (including your VOX Rewards membership details) will be stored within our systems for up to 12 months, to allow you to seamlessly join SHARE rewards programme. Once this 12-month period expires, your data will be removed for this purpose.

You are not required to join SHARE to redeem your existing VOX Rewards Points. Your existing VOX Rewards Points will remain subject to their applicable expiry date and may continue to be redeemed until their applicable expiry date in accordance with these Terms and Conditions. Where you choose to join SHARE, the treatment of your existing VOX Rewards Points, including any applicable conversion to SHARE Points, will be clearly communicated to you as part of the SHARE registration journey before you complete your registration.

Termination of Programme

1. VOX Cinemas reserves the right to modify or close the VOX Rewards loyalty programme, or to change, cancel or withdraw any of the terms and conditions, without assigning any reasons whatsoever at any point of time at its own discretion. It reserves the right to discontinue VOX Rewards memberships - existing or new – permanently or temporarily.
2. VOX Cinemas will use reasonable efforts to include up-to-date and accurate information on the website for any such change, cancellation, addition, withdrawal or modification.
3. Benefits and offers made to you through the VOX Rewards programme may change or be withdrawn without prior intimation. VOX Cinemas will not be responsible for any liability arising from such situations.
4. VOX Cinemas has the right to modify the manner in which VOX Rewards points are earned and redeemed, including the number of VOX Rewards points earned and the value of these VOX Rewards points, and will endeavor to notify you of any changes in advance.